We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility
To be eligible, your item must be in the same condition as received — unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.
Non-Returnable Items
- Fragrances and personal care products (for hygiene reasons)
- Custom or personalised items
- Sale items and gift cards
How to Start a Return
Contact us at [email protected] to initiate a return. Items sent back without prior authorisation will not be accepted.
Returns should be sent to:
MHZ Consulting Pte Ltd
61 Bukit Batok Crescent, #05-07 Heng Loong Building, Singapore 658078
Damages & Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at [email protected] so we can resolve it promptly.
Exchanges
To exchange an item, return it and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at [email protected].